Donor & Member Services Associate

Leopold Center

Position Summary

As the Donor & Member Services Associate, you will have the opportunity to be part of philanthropy in action, focusing much of your attention on recognizing and appreciating our existing donors while developing methods to attract new ones. By promoting the legacy of one of America’s most influential conservation figures—Aldo Leopold—you will be directly contributing to improving society’s understanding of our relationship with the natural world. You will work closely with a team of talented, passionate individuals who share a commitment to the organization’s mission. You’ll have both mentorship and autonomy in this role and have the chance to explore your creative talents.

Essential Duties and Responsibilities

The Donor & Member Services Associate will provide support for the philanthropic unit of the Aldo Leopold Foundation. Key expectations include participating in the organization’s fundraising initiatives, facilitating projects that strengthen the member-to-major gifts pipeline, managing the donor database and financial entries, and working on customized donor cultivation and stewardship projects.

Donor Support & Stewardship Services

  • Participate in building, strengthening, and executing donor recruitment and retention strategies
  • Proactively gather and record relevant information about supporters that can be utilized by staff to advance development opportunities
  • Organize donor stewardship practices and processes
  • Compose and generate appreciation letters and gift acknowledgments, pledge notices, and other correspondences with supporters
  • Perform mail merges to prepare letters and communications for mailings
  • Design customized engagement and stewardship projects for major gift prospects
  • Aid in preparing and compiling materials for meetings with donors, reserving facilities, rooms, catering, or other supplies for donor meetings

Donor & Member Communications

  • Participate in the planning and execution of various fundraising efforts throughout the year
  • Serve as a liaison among Development, Communications, and Programming units by organizing and tracking calendars, materials, and shared goals
  • Inform, write, and edit content for mass-level communications with donors
  • Inform, write, and edit content for personalized communications with donors and constituents
  • Distribute communications to various audiences
  • Execute membership renewal processes (including mailed letters and emails)
  • Variety of other tasks on an “as needed” basis

 Database Management

  • Maintain donor/member database with accuracy and efficiency including the creation of new records, updating of current records, and merging or deletion of duplicate records
  • Refine or develop new processes and procedures for recording and acknowledging gifts, interactions, relationships, and other relevant information
  • Perform database maintenance and cleanup projects to improve data integrity and database performance
  • Define and generate special lists and reports with corresponding data as needed for donor stewardship, targeted mailings, etc. to support all aspects of the development and membership programs
  • Make recommendations for database architecture and systems efficiencies to meet needs of the unit

 Gift Entry & Fiscal Reporting

  • Enter all donations into donor/member database with high level of accuracy
  • Handle remote deposits and generate deposit summaries
  • Code and track various types of donations including but not limited to recurring gifts, tribute gifts, workplace giving, matching gifts, soft credits, etc.
  • File gift and acknowledgment documentation (hard copy and electronic files) as appropriate, maintaining an organized filing system to ensure easy location of materials when needed
  • Generate financial reports on an as-needed basis

Key Skills and Requirements

  • Commitment to providing excellent customer service
  • Excellent verbal and written communication skills
  • Exceptional interpersonal skills
  • Familiarity with database management
  • Commitment to detail and accuracy
  • Ability to work independently and collaboratively depending on task and timeline
  • Ability to be flexible and willingness to adjust activities and priorities and take on new responsibilities
  • Ability to research and implement new technological tools and processes to increase efficiency
  • Ability to operate in a confidential fashion, handling sensitive organizational, personal, financial, and legal information
  • Thorough knowledge of administrative and clerical procedures
  • Intermediate to advanced knowledge of Office products, including Word and Excel
  • Flexibility to work during regular business hours and occasional evenings and other times as required

 Desired Qualifications

  • Bachelor’s degree or significant progress toward degree completion
  • Experience with fundraising and/or CRM databases
  • Experience designing marketing/communication materials
  • Beginning to intermediate graphic design skills
  • Familiarity and/or interest in conservation, Aldo Leopold, A Sand County Almanac

View position description

To Apply

Please send a resume and cover letter via email to . Use the subject line “Donor & Member Services Associate.” References will be required for top applicants.

Deadline to apply is Sunday, October 27, 2019.

The Aldo Leopold Foundation is an equal opportunity employer and recognizes that just as a healthy ecosystem depends on biodiversity, a healthy human society depends on cultural and social diversity. We are committed to expanding the conversation on land ethics by acting to achieve a rich diversity of staff, board, volunteers, members, supporters, and those we seek to engage with our programming.