As the Donor & Member Services Associate, you will have the opportunity to be part of philanthropy in action, focusing much of your attention on recognizing and appreciating our existing donors while developing methods to attract new ones. By promoting the legacy of one of America’s most influential conservation figures—Aldo Leopold—you will be directly contributing to improving society’s understanding of our relationship with the natural world. You will work closely with a team of talented, passionate individuals who share a commitment to the organization’s mission. You’ll have both mentorship and autonomy in this role and have the chance to explore your creative talents.
Essential Duties and Responsibilities
The Donor & Member Services Associate will provide support for the philanthropic unit of the Aldo Leopold Foundation. Key expectations include participating in the organization’s fundraising initiatives, facilitating projects that strengthen the member-to-major gifts pipeline, managing the donor database and financial entries, and working on customized donor cultivation and stewardship projects.
Donor Support & Stewardship Services
Participate in building, strengthening, and executing donor recruitment and retention strategies
Proactively gather and record relevant information about supporters that can be utilized by staff to advance development opportunities
Organize donor stewardship practices and processes
Compose and generate appreciation letters and gift acknowledgments, pledge notices, and other correspondences with supporters
Perform mail merges to prepare letters and communications for mailings
Design customized engagement and stewardship projects for major gift prospects
Aid in preparing and compiling materials for meetings with donors, reserving facilities, rooms, catering, or other supplies for donor meetings
Donor & Member Communications
Participate in the planning and execution of various fundraising efforts throughout the year
Serve as a liaison among Development, Communications, and Programming units by organizing and tracking calendars, materials, and shared goals
Inform, write, and edit content for mass-level communications with donors
Inform, write, and edit content for personalized communications with donors and constituents
Distribute communications to various audiences
Execute membership renewal processes (including mailed letters and emails)
Variety of other tasks on an “as needed” basis
Maintain donor/member database with accuracy and efficiency including the creation of new records, updating of current records, and merging or deletion of duplicate records
Refine or develop new processes and procedures for recording and acknowledging gifts, interactions, relationships, and other relevant information
Perform database maintenance and cleanup projects to improve data integrity and database performance
Define and generate special lists and reports with corresponding data as needed for donor stewardship, targeted mailings, etc. to support all aspects of the development and membership programs
Make recommendations for database architecture and systems efficiencies to meet needs of the unit
Gift Entry & Fiscal Reporting
Enter all donations into donor/member database with high level of accuracy
Handle remote deposits and generate deposit summaries
Code and track various types of donations including but not limited to recurring gifts, tribute gifts, workplace giving, matching gifts, soft credits, etc.
File gift and acknowledgment documentation (hard copy and electronic files) as appropriate, maintaining an organized filing system to ensure easy location of materials when needed
Generate financial reports on an as-needed basis
Key Skills and Requirements
Commitment to providing excellent customer service
Excellent verbal and written communication skills
Exceptional interpersonal skills
Familiarity with database management
Commitment to detail and accuracy
Ability to work independently and collaboratively depending on task and timeline
Ability to be flexible and willingness to adjust activities and priorities and take on new responsibilities
Ability to research and implement new technological tools and processes to increase efficiency
Ability to operate in a confidential fashion, handling sensitive organizational, personal, financial, and legal information
Thorough knowledge of administrative and clerical procedures
Intermediate to advanced knowledge of Office products, including Word and Excel
Flexibility to work during regular business hours and occasional evenings and other times as required
Bachelor’s degree or significant progress toward degree completion
Please send a resume and cover letter via email to . Use the subject line “Donor & Member Services Associate.” References will be required for top applicants.
Deadline to apply is Sunday, October 27, 2019.
The Aldo Leopold Foundation is an equal opportunity employer and recognizes that just as a healthy ecosystem depends on biodiversity, a healthy human society depends on cultural and social diversity. We are committed to expanding the conversation on land ethics by acting to achieve a rich diversity of staff, board, volunteers, members, supporters, and those we seek to engage with our programming.